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​Return & Refund Policy

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Thank you for shopping with Exam Room Signals. We value your satisfaction and want you to feel confident with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be accepted.

 

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in original condition

  • Include original packaging and tags

  • Include proof of purchase or order confirmation

  • Not fall under non-returnable categories

We reserve the right to refuse returns that do not meet these conditions.

 

2. Non-Returnable Items

The following items are generally non-returnable:

  • Digital products or downloadable content

  • Gift cards

  • Personalized or custom-made items

  • Final sale or clearance items

  • Perishable goods

  • Opened health or personal care products

 

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days

  • Shipping fees are generally non-refundable unless the return is due to our error

 

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly shipped

To request an exchange, contact us at info@examroomsignals.com.

 

5. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was shipped

We recommend using a trackable shipping service for returns.

 

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item and packaging

  • Description of the issue

We will work to resolve the issue promptly.

 

7. Cancellations

Orders may only be canceled before they are processed or shipped. Once shipped, orders must follow the standard return process.

 

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you still have not received your refund, contact us at info@examroomsignals.com.

 

9. Contact Us

If you have questions about this Return & Refund Policy, contact us at:

Exam Room Signals by Kull Industries
4 Shady Oak Road S/ Lower Level 6

Minnetonka, MN 55343
info@examroomsignals.com
612.462.4279

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